Job Description

About This Role
The Technical Sales Architect role at Zoom plays a very important role in building the foundation of delivery of our technical solutions. We are looking for an architect with deep knowledge of the collaboration industry to help our solution engineers, sales associates and customers understand what makes the Zoom Communication platform run underneath the hood. This individual serves to increase the technical relevance of our solutions engineering community. This includes creating technical white papers and validated infrastructure designs. Building lab guides, competitive tear downs and release documentation are a core part of defining the TSA role. TSAs will work with a cross-functional team to ensure that the products that we bring to market are successful in a wide variety of customer engagements. They must have the ability to clearly articulate the technical differentiators of a product and also work with the Product Management teams to continually improve the products. TSAs will collaborate with key partners such as development, product leadership, sales leadership, engineering, senior technical and business executives to drive the architecture strategy by owning the technical direction of our platform and help prioritize development efforts. In addition, it is important for TSAs to establish relationships with key architects across technology organizations and collaborate on promoting architectural standard methodologies. TSAs will lead a team to define, develop, maintain, and communicate the technology and platform strategy to all levels. The TSA team will serve as subject matter experts for our sales teams and our customers. They are responsible to help meet revenue goals by driving creative programs and participating in complex account strategy by delivering customer presentations, executive briefings and industry events. The ideal candidate will be self-driven and have a strong background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/APIs) and/or competitive equivalent. As well as champion a culture of innovation, in an environment that requires high levels of scalability, security and reliability. In depth knowledge of Microsoft and application based competition is required. (Microsoft, Amazon, RingCentral, 8x8, Avaya, Mitel, Cisco, Pexip, etc). Expert level networking and collaboration certifications such as the MCSE or CCIE are preferred. As a Technical Sales Architect you will:

• Be the heart of our solutions as an Engineering owner
• Evangelize competitive differentiators and work with the Competitive Team for market and competitive analysis
• Build integration labs and provide interoperability recommendations
• Collect customer and field feedback
• Help our product leaders build and prioritize development strategy
• Create and host trainings with our Solution Engineering community
• Build and lead internal teams to drive cross organizational projects
• Create and maintain design guides, troubleshooting guides, evaluation guides, application notes, technical white papers, presentations, videos and demonstrations for our solutions and products.
• Support sales efforts, some travel required
• Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities.

Basic Skills Required

• 10+ years of technical experience in Collaboration technologies
• 5+ years in a customer or product team facing technical role required
• Minimum 5 years of experience in the telephony and software applications industry
• Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings.
• Zoom Communication platform and end-to-end positioning required
• Typically requires BS/BA (EE/CS) or equivalent

• Architectural expertise in UCaaS focused on Legacy and Cloud PBX
• Experienced in VOIP technology including SIP, RTP, QoS, CoS, Codecs
• Hands-on experience with UC applications, endpoints, cloud and premise PBX, SBCs/gateways
• Experience in functional design and implementation of enterprise Contact Center solutions.
• A deep understanding of Contact Center technologies, including call routing, workflow design, skills-based routing, chat, email, and social media.
• Strong business acumen and executive presence
• Extensive customer and field experience
• Exceptional presentation skills and written/oral communication skills
• SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS
• In-depth knowledge of "traditional" voice communications systems and applications
• Excellent communication skills
• Create, present and document technical solutions
• Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
• Expert-level solution integration knowledge

Preferred Skills

• End-to-end IT systems knowledge
• Ability to apply IT Systems knowledge to customer solution design
• Formulate and communicate a technical solution/vision
• Understand Zoom partner and ecosystem partners, products and applications
• Mentor developing team members
• Act as a leader when the situation warrants
• Be flexible and able to function in a high growth environment
• Natural leadership skills and the ability to work with all teams across the company
• Project management skills
• Experience providing digital experience, and business automation solutions via Conversational AI and CRM/ITSM integration.
• Exposure to REST APIs.
• Experience working with associated Contact Center technologies (WFO, WFM, QM).

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone\'s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us. At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here. Work Styles at Zoom In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom\'s Workstyles. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We\xe2\x80\x99re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you\xe2\x80\x99ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Explore Zoom:

• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site.

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