Technical Support Analyst
Central Region, Singapore, Singapore
Job Description
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Job Purpose
To provide first and second-level support on faults and technical inquiries, 7 days by 24 hours, to the company's business and wholesale customers.
Responsibilities
- Deliver helpdesk support for Mobile, TV, Cloud Computing, Fixed Voice, Data, Internet and Global Managed services to business and wholesale customers
- Proactively work with internal business units and external Network Operation Centre to ensure prompt and accurate resolutions are provided to customers' satisfaction
- Provide support 7 days by 24 hours for project & ensure performance meets the service level agreement with customer while delivering consistent quality of service
- Assist supervisor to ensure smooth running of operations by ensuring there is sufficient manpower on duty and all customers' enquiries and technical issues promptly handled by the team
- Mentor and guide new hires to build up their competency on the job
- Support ad-hoc projects
- Diploma / Degree in Computer Science / Computer Engineering
- Minimum 2 years of relevant working experience preferably in telco/service industry
- Good understanding of TCPIP, Telephony, Internet, Windows and LAN/WAN technologies
- Excellent interpersonal and communication skills
- Ability to work on rotational shift roster and weekends / public holidays
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Job Detail
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Job IdJD1249209
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCentral Region, Singapore, Singapore
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EducationNot mentioned