Job Description

Job Purpose To provide first and second-level support on faults and technical inquiries, 7 days by 24 hours, to the company's business and wholesale customers. Responsibilities . Deliver helpdes Job Purpose To provide first and second-level support on faults and technical inquiries, 7 days by 24 hours, to the company's business and wholesale customers. Responsibilities . Deliver helpdesk support for Mobile, TV, Cloud Computing, Fixed Voice, Data, Internet and Global Managed services to business and wholesale customers . Proactively work with internal business units and external Network Operation Centre to ensure prompt and accurate resolutions are provided to customers' satisfaction . Provide support 7 days by 24 hours for project & ensure performance meets the service level agreement with customer while delivering consistent quality of service . Assist supervisor to ensure smooth running of operations by ensuring there is sufficient manpower on duty and all customers' enquiries and technical issues promptly handled by the team . Mentor and guide new hires to build up their competency on the job . Support ad-hoc projects Requirements . Diploma / Degree in Computer Science / Computer Engineering . Minimum 2 years of relevant working experience preferably in telco/service industry . Good understanding of TCPIP, Telephony, Internet, Windows and LAN/WAN technologies . Excellent interpersonal and communication skills . Ability to work on rotational shift roster and weekends / public holidays