Job Description

:

• Be the Customer Lead Engr (CLE) for assigned account.
• Work with other internal teams to manage and resolve customer issues.
• Manage technical support cases/tickets end to end.
• Attend maintenance windows when needed.
• Be able to accept on-call duties outside of normal business hours when required. This includes being on weekend shift when the business requires.
• Provide on-call technical support (via telephone or online) for identified products 24x7 when required.
• Provide on-site support to customers where and when required.

Communicate with Design and Supply Chain on problems / issues found in the field. * Utilize debug tools as well as lab research to aid Customer\'s technical problem.

• Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training

Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback. * Create, review, validate and publish required MOP/ISB/FSB documents.Contribute to knowledgebase (KCS) * Help train newly hired Technical Support Engineers.

• Performs other duties related to the role as assigned.
• Perform Resident Engineering functions on-site or remote, as assigned.
• Travel to customer sites and company locations globally, as required.

Mandatory Requirements:

• All immediate family members (parents and siblings) including spouse and spouse\'s immediate family members are all Singaporean by birth.

Minimum Requirements:

• Bachelor\'s degree in relevant technical field (e.g., Electronics, Communication Engineering, Computer Science) from a college or university
• Minimum 3 to 5 years related experience in the field of telecommunications preferably in technical support role.
• Experienced in operation, maintenance and troubleshooting of fiber optic transport systems and associated technologies including but not limited to DWDM, ASON, OSRP, ROADMs, Layer 1 and Layer 0 technologies, protection schemes, Raman Amplification, fixed and flexible grid DWDM systems, coherent systems, etc.
• Knowledge and experience in operation of optical transport systems.
• Knowledge in design and implementation of optical Data Communications Network (DCN) for Network Element (NE) management

Knowledge of OTN and related technology * Packet and IP networking knowledge and experience including but not limited Layer 2 and Layer 3 switching and routing. Prove knowledge of networking protocols including but not limited to OSPF, MPLS, BGP, ASBR, etc.

• Proven track record in the field of technical support and customer service.

Trust Recruit Pte LtdEA License No: 19C9950EA Personnel: Kenneth Tan Guan QuanEA Personnel Reg No: R1550240Company profileTrust RecruitHuman Resources & Recruitment11-50 employeesTrust Recruit is Singapore\'s leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Trust Recruit is Singapore\'s leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Company informationRegistration No.201935022ZEA No.19C9950

Trust Recruit