Role : Technical Support Network Operations Center (NOC)
Client : Non Banking Client
Location : 31, Science Park Road
Position : 12+ Month contract under U3 Infotech's payroll
Responsibilities:
Role Purpose(s)
The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.
Key Accountabilities
Monitoring network performance and addressing any anomalies or issues promptly
Responding to technical inquiries and providing solutions to network-related problems
Job Responsibilities & Duties
Operates and monitors all systems, applications, network and telecommunication line usage
Fault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant parties
Perform and execute user service requests in accordance with QMS standard.
Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc.
Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.)
Day-to-day data center Physical Security Controller to maintain proper security within the data centre
Maintains and monitors usage of storage media, stationery, etc.
Generate inventory and statistical reports
Must be willing to work 24x7 12hr shifts
Any other duties as and when assigned.
Education Requirements
Diploma in Information Technology, Computer Science, or a related field from a local Polytechnic
Working Experience Requirements
Basic knowledge in PC operations and computer networking.
Experience in computer operations environment
Fresh diploma graduates are welcome to apply.
Skills Required
Strong problem-solving skills and attention to detail.
Excellent communication skills, both verbal and written.
Ability to work independently and as part of a team.
Knowledge of Windows and Linux is preferred
Knowledge of ITIL foundation is preferred
Shift Allowance & Shift Transport Allowance
Shift Allowance for night shift, and transport allowance for night shift
Raghunath
Senior Recruitment Consultant
Talent Acquisition Team
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