Monitors common mailboxes and transaction systems for incoming requests and logs requests using designated systems and/or tools.
Creates and updates quote and order-related transactions and tasks in business system.
Saves, uploads, and archives communication records in designated systems and/or tools
Product Proposal Creation
Creates, reviews, and revises product, documentation, and services proposal for projects Tier 3 and above.
Checks and extracts customer-specific information from business systems
Obtains and applies non-standard product, document, and service pricing through coordination with supplier, factory, and/or other support groups.
Collates standard product, document, and service pricing from system, price book, and/or support groups.
Provides standard product lead time based on system data.
Obtains and provides lead time for non-standard product through coordination with supplier, factory, and/or other support group.
Verifies and applies customer commercial terms based on project agreements.
Part Number / Model Number
Studies and analyses general project requirements detailed in documents separate from instrument specification sheets and provides suitable product, document, and service offerings.
Provides alternative solutions for discrepancies between customer-provided model code and specified requirements.
Product and Application Information Support
Recommends standard product and/or provides alternatives for industry standard compliant engineering specifications.
Provides detailed explanation of specific product specifications, features, and applications to customers based on their specific needs and requirements and/or as part of the proposal process.
Continuous Improvement and Innovation
Identifies continuous improvement project ideas.
Assists in the preparation and implementation of corrective and preventive action plans as necessary.
DUTY 2: ORDER MANAGEMENT
Reviews final project requirements and individual instrument specifications as included in the purchase order against all technical documents in last submitted bid package, and revises documents in the bid package as necessary.
Reviews final project pricing agreement as stated in the purchase order against price indicated in all technical documents in last submitted bid package, and revises documents in the bid package as necessary.
Extracts and/or uploads documents from/to customer website as part of project agreement.
DUTY 3: TRAINING AND DEVELOPMENT
Conducts comprehensive functional trainings.
Conducts product overview trainings and presentations.
Requirements:
Education: Degree in Engineering (Instrumentation and Control, Chemical, Mechanical, etc.)
Job Related Experience: At least 3 years of experience related to engineering support or function
Specific Knowledge:
Knowledge on Instrumentation and Control
Knowledge of Industry Standards (ASME, NACE, etc.)
Knowledge of measurement products and technologies
Knowledge of non-standard measurement products
Knowledge of customer requirements and applications
Skills
Communication skills (English-language proficiency in both oral and written form)
Basic engineering calculation skills
Problem-solving and analytical skills
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