Technical Support Engineer

Singapore, Singapore

Job Description


Headquartered in Singapore with offices in Germany, Ukraine, and India, Affinidi empowers Data Owners like you and me to control and selectively share our verifiable credentials through decentralized technologies. Affinidi, along with Trustana and GoodWorker, are separate ventures under the LemmaTree Group, founded and funded by Temasek, a global investment firm. Affinidi partners with governments and stakeholders within the travel and aviation, healthcare, and technology space to build a trusted ecosystem that enables safe travels across the globe through Affinidi Travel. We also deploy decentralized technology and verifiable credentials to global businesses within financial services, to redefine the way they serve organizations and individuals, through Affinidi Finnovate. As an employer, we're more than just a workplace. We believe in the strength of our diversity of thought and experiences. We love the journey as much as the destination, and we love belonging to a team that prides itself on mutual respect. If you're passionate about decentralised technologies, we'd love to speak with you.
We're on a search for a Technical Support Engineer with the following attributes:

  • Customer Focus - You are dedicated to meeting customers' expectations, and can establish and maintain effective customer relationship, gain their trust and respect.
  • Problem Solving - You have the ability to uncover hidden problems, use rigorous methods to solve difficult problems with effective solutions and excels at honest analysis
  • Dealing with Ambiguity / Adaptability. - You can effectively cope with change and uncertainty, and are comfortable when things are up in the air.
  • Technical Learning - You are able to pick up technical things quickly, learning new skills and great at learning new products of the company
As member of the Support team, you will be the part of the bigger journey called Engineering Excellence, where the focus is on delivering secure, reliable and efficient platform. At Affinidi we have divided the engineers into next verticals: Security, SDET, Platform, and SRE. Each vertical are important and playing a pillar role for the Affinidi, where you can become an enabler and owner of crucial parts for development.

You will take on the following responsibilities:

  • Provide prompt and accurate feedback to the customers.
  • Provide support across all channels, including slack, email, Jira tickets, etc. (the amount of time dedicated to each will vary based on operational needs) to respond to users query.
  • Collaborate and share the knowledge across the teams. Contribute to various initiatives, including process improvement and documentation efforts to enhance the user experience.

You will be a great match if you:

  • Experience working with service desk like Zendesk, or JIRA.
  • Experience working with Cloud (preferably AWS), managing multiple Kubernetes clusters, IaaC (preferably Terraform).
  • Experience in setting up DevSecOps pipeline.
  • Worked on Observability Stack (Monitoring, logging and tracing).
  • Good Communication skills.

You will enjoy the following benefits:

  • Unlimited Vacation Policy: yes, we care about work-life balance.
  • Computer
  • Home allowance 420 SGD (one time budget)
  • Mobile allowance 90 SGD per month (tax deductible)
  • Company events and etc.

Logistics:

  • 30m Screening Interview with one of our Talent Team or Recruitment Partners
  • 30m Functional Interview with the Lead of the future team
  • 45m Technical Interview with one of future team members
  • 30m Final Interview

Sounds like you? Apply now! We can't wait to meet you!
Equal Opportunity Statement
Our company embraces diversity in all of its forms and fosters an inclusive environment for all people to do the best work of their lives with us. We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

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Job Detail

  • Job Id
    JD1131766
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned