Job Description

About the JobThe Technical Support Engineer (Mandarin Speaking) provides consistent, world-class support for Tenable cybersecurity products (Tenable Holdings Inc, NASDAQ: TENB).You are the primary liaison between the company and customer, the TSE resolves real-world technical challenges by supporting cutting-edge vulnerability assessment and compliance auditing software across complex, multi-faceted customer deployments. The Technical Support Engineer is a hands-on customer-facing role that provides support for Tenable entire product suiteWhat you will do: . Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations . Serves as the primary technical liaison between the customer and Tenable internal groups (Product Management, R&D, etc) for technical issues . Analyse and clarify customer technical inquiries . Analysing vulnerability scan results, system audits, and log events . Recreating customer software issues in a lab environment . Ensure customer feedback is properly channelled into Product Management and Research & Development . Maintaining in-depth knowledge of Tenable products and information security best-practices . Create and publish solution knowledge for re-use by customers and Tenable employees . Opportunities for career advancement within Technical Support as well as other organizations within TenableWhat you'll bring: . Bachelor's degree in IT or Computer Science (or equivalent experience) . At least 4 years of hands-on proven experience in field engineering or technical support. . 4-12 Years Customer Support with a hi-tech company . Experience working with Enterprise customers around the world . Excellent verbal and written communication skills in Mandarin and English. . Strong technical and robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude . Ability to multi-task and manage multiple priorities in a fast-paced environment . Monthly availability to work weekends (8am-4:30pm) and Holidays is also required.Technical Skills Required: . Linux and Windows Server Administration and Configuration . Windows Active Directory . Network administration, Firewall Configuration, and strong knowledge of TCP/IP . Extensive experience with diagnostic tools such as Wireshark, etc to analyze packet captures (pcaps) . Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc. . Working Knowledge of Firewalls, CVE's and Security Bulletins, Either professionally or in an academic setting, using Nessus and/or other vulnerability management and cybersecurity toolsThe following are considered as a plus . Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.) . Patch deployment and system configuration . Log analysis using Splunk or another SIEM product . Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.) . Fundamental understanding of programming languages . Scripting in Bash, Python, PowerShell, etc. . Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc) . Experience with or understanding of Certificates and CA's . OT cybersecurity
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