We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and ensure a high level of customer satisfaction.Technical Support Engineer responsibilities include reproducing customer issues related to the HOPEX platform and opening requests for correction to the R&D department.To qualify the customer issue, it might be necessary to contact the customer and use remote desktop connections. You will primarily use email to give clients quick answers to simple HOPEX issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions.To be qualified for this role, you should:
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