Job Description

Our Client\'s Service/Product:
Support real-time operating platformThe Responsibilities:
\xe3\x83\xbbAddress technical questions from clients on the operation of the ICONICS Suite of software and products
\xe3\x83\xbbDocument all calls as cases into the company Salesforce CRM System
\xe3\x83\xbbComfortable talking to stakeholders and sellers regarding commercial aspects of cases
\xe3\x83\xbbClient support for strategic Customers of the company who use ICONICS products in the area, as designated by management.
\xe3\x83\xbbContinuous learning of software products and customer operating environmentsRequirementsThe Requirements:
\xe3\x83\xbbBachelor\'s Degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field
\xe3\x83\xbbProficiency with Windows platforms
\xe3\x83\xbbStrong troubleshooting skills and customer service-oriented
\xe3\x83\xbbFamiliarity with MS SQL Server, Microsoft IIS, networking, Web Services, IoT Technologies, Cloud applications, and data exchange (Azure, etc.), and Web publishing technology
\xe3\x83\xbbCertifications in the latest Microsoft technologies
\xe3\x83\xbbExperience with VBA/VB Scripting (or C#, C++)
\xe3\x83\xbbFamiliarity with using the Salesforce CRMRGF Privacy Policy - https://www.singapore.rgf-professional.com/privacy-policyDisclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep

RGF Professional Recruitment