Technical Support Manager/ Home Appliance/ 5.5 Days/ East
Singapore, Singapore
Job Description
:
- Basic Salary from $3500 - $4500, Staff Perks
- Working Hours: 9am - 6pm Monday Friday & 9am - 1pm Saturday
- Work Location: Ubi
- Experience in technical support in home appliances/ electronic products preferred
- After-sales service / Technical team management
- Oversee the entire warranty process from initial contact to resolution.
- Ensure high levels of customer satisfaction by providing exceptional after-sales service.
- Lead, mentor and train the after-sales service team to enhance the performance and skills.
- Identify areas for improvement in the after-sales service process and implement solutions.
- Collaborate with suppliers to resolve product issues and secure necessary support.
- Negotiate with suppliers for best terms possible, replacements, or repair under warranty.
- Inventory management, ensure the spare parts are enough for daily operation.
- Communicate and coordinate with Malaysia customer service support team to update repair status accordingly.
- Minimum Diploma in related field.
- Experience in E-commerce/ Home appliances/ Electronic products management is an advantage.
- Good communication skills.
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Job Detail
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Job IdJD1440724
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$3500 - 4500 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned