Job Description

22 June 2024We are looking for an experienced Technical Support Officer to join the team in supporting the maintenance and implementation of systems within a large organization.Mandatory Skill(s)

• Diploma/Degree in Computer Science, Information Technology, or Electrical / Electronic Engineering;
• At least 5 years of experience in IT technical support with a focus in Windows Server Management / Administration, and Windows Operating System;
• Familiarity with software deployment tools and methodologies;
• Solid understanding of networking concepts and security protocols;
• Excellent troubleshooting skills to diagnose and resolve technical issues efficiently;
• Firm in adhering to standard operating procedures and corporate standards;
• Ability to support technical change management processes, collaborating with internal teams and stakeholders.
• Strong analytical skills to analyze and solve software problems effectively and the ability to work independently and collaboratively in a team environment;
• Excellent communication and interpersonal skills, and able to work well with cross organizational teams;
• Willingness and availability to work on shifts.

Desirable Skill(s)

• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator;
• Familiarity with scripting languages (e.g., PowerShell) for automation and administration;
• Experience with virtualization technologies (e.g., VMware, Hyper-V).

Responsibilities

• Provide primary technical assistance and support to end-users for live systems, ensuring prompt resolution of issues and minimizing downtime;
• Resolve software issues related to remote devices, servers, networks, and security systems to maintain system integrity and security;
• Maintain systems by performing routine checks, updates/patching, and configurations as required;
• Generate reports based on system performance and user requirements;
• Assist users with technical inquiries, troubleshoot problems, and escalate unresolved issues to higher levels of support or relevant teams;
• Support users with login issues, password resets, and access-related queries to ensure smooth and secure access to systems and resources;
• Collaborate effectively with internal teams and stakeholders to enhance system functionality and user experience;
• Proactively identify recurring issues and recommend improvements to prevent future problems and optimize system performance.

If you are interested in this role, click on the \xe2\x80\x9cApply to this job\xe2\x80\x9d button below or you could also write in with your CV to Cecilia Chong at quoting the job title.EA Reg No.: R1656224
Vice President \xe2\x80\x93 Strategic Initiatives
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Sciente Consulting