Job Description

LGA Telecom Pte Ltd an established Infocomm Service Provider, since 1995 and an industry pioneer that has helped shape Singapore's Internet ecosystem. In the past two decades, LGA has been delivering resilient enterprise solutions that ensure un-interrupted business operations. Today LGA offers comprehensive managed security services and solutions that identify, alert and mitigate technological vulnerabilities, threats and potential breaches to the network and systems. Enterprises and government agencies rely and trust LGA for their security needs beyond connectivity.Technical Support / Service Desk Executive(Singapore)Responsibilities: Provides 1st level support for network and Internet service applications via phone or email with accuracy and promptness to meet pre-defined SLAs. Identifies security risks, threats and vulnerabilities of networks, systems, applications. Takes ownership of the Incident or Request and updates information in the internal application for follow through and completion. Manages issue resolution based on incident priority levels and escalates to appropriate channels when required. 24x7 shift rotation including Public HolidaysRequirements: Min. Diploma in IT or Engineering related discipline Must have basic knowledge of TCP/IP, LAN, and WAN concepts and Internet application (Email/Web/Domain) Knowledge of different MS Windows Operating Systems and Mac OS Strong comprehension and communication skills (spoken and written) Independent, result-oriented with the tenacity to perform in a fast-paced environment Warm and cheerful personality with demonstrated excellence in customer service Meticulous with a keen eye for detail Fresh Graduates are welcomeSuccessful candidate will be exposed to cutting edge Networking and Internet technology.
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