Job Description

• Be part of a Command Centre team to handle Incident and Problem Management

• Assess and validate major incidents. Manage notifications and escalations as defined in the major incident management process.

• Manage and coordinate recovery actions and plans for major incidents to resolution.

• Provide timely and informative updates to management, stakeholders and users until incident closure.

• Ensure the appropriate level of technical or functional support team is actively engaged.

• Chair major incident technical bridge call and provide direction if further escalation is required.

• Ensure that accurate timelines of recovery plans and activities on major incidents are documented.

• Participate in post incident root cause analysis (RCA) as required and follow up on improvement plans.

• Understand and track outstanding actions, improvement plans for incidents escalated to Command Centre until closure.

• Provide monthly incidents trend updates to stakeholders, users and management.

• Be able to manage incidents on a 24X7 on-call rotational basis (Mon to Mon shift: on call ONLY)

• Analyse opportunities for automation, implement automation (knowledge of RPA, Python, Excel is a plus)

• Excellent Team player

• Work from Home versus Work in Office is 3:2 per week

- At least 3 years\' experience as an Incident or Problem Manager in an IT Application Operations environment for a financial institution.

- Knowledge of Trading, Risk, Treasury & Markets applications will be an added advantage.

- Experience with event monitoring, incident or problem management tools.

- Familiarity with Programming (Python, VBA etc.) is preferred

- Understanding and use of Excel is required (use of Pivots, Formulae\'s, Reporting, Charting)

To Apply:

Interested parties, please click the button "Apply Now" below AND through the GO portal at: https://go.persolkelly.com/job/apply/1597/-technical-

We regret that only shortlisted applicants would be notified.

Nguyen Quynh Nhu | REG No : R1768000

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Your HR Solutions Specialists | PERSOLKELLY Singapore

We are one of the leading HR solutions companies in the APAC region providing holistic and integrated end-to-end HR solutions.

Additional Information

Career Level

Junior Executive

Qualification

Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree

Years of Experience

1 year

Job Type

Contract

Job Specializations

,

Company Overview

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients.

Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd.

Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.

Our deep market understanding and industry expertise, honed over four decades of operations in Singapore, gives us an edge in driving business change and empowering your organisation to overcome future HR challenges. We combine our expertise with genuine human insights to provide strategic solutions for your HR needs. Our team will partner with you to enhance your HR practices, so you can confidently achieve more.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government\'s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

Please visit www.persolkelly.com.sg for a copy of our Privacy Policy.

For more information, please visit www.persolkelly.com.sg

Additional Company Information

Registration No.

200007268E

EA No.

01C4394

Company Size

51 - 200 Employees

Average Processing Time

8 days

Industry

Human Resources Management / Consulting

Singapore Post