Job Description

About Us

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AMACHA is Singapore's inaugural herbal milk tea brand that infuses the richness of Traditional Chinese Medicine (TCM) with contemporary tea culture. We're looking for a dedicated Service Technician to maintain, repair, and enhance our proprietary tea machines across our stores.

Responsibilities:

Equipment Maintenance & Servicing:


Conduct regular inspections and preventive maintenance of AMACHA's tea machines to ensure optimal performance and minimal downtime Troubleshoot and repair mechanical, electrical, and software-related issues Maintain accurate service logs, parts inventories, and repair records
Installation & Setup


Deliver, install, and set up new tea machines at AMACHA outlets Calibrate and test equipment to meet quality and safety standards
Emergency Support


Provide prompt breakdown support to minimize service disruptions Escalate complex technical issues to external vendors when needed
Training & Support


Train store staff on proper machine usage, preventive care, and basic troubleshooting Provide user guides and technical documentation for internal use
Logistics Support


When there are no machine servicing tasks, act as the company driver to transport goods from the central kitchen to outlets Ensure timely and safe delivery of ingredients, equipments, or supplies according to the operations schedule Maintain cleanliness and basic upkeep of the delivery vehicle
Collaboration & Process Improvement


Coordinate with operations, store teams, and vendors to ensure timely repairs and deliveries Identify recurring faults and suggest solutions to improve machine performance and reliability

Requirements:

Minimum 2 years of experience in servicing F&B machinery or similar equipment Strong knowledge of mechanical, electrical, and basic electronic systems Problem-solving skills and the ability to work under pressure Good communication and interpersonal skills for training and support Able to speak and read Chinese * Possess a valid Class 3 driving license