Job Description

RESPONSIBILITIES

To provide on-site service related activities at customer's premises, including but not limited to:-


Perform corrective maintenance work on Multi-Functional Printer (MFP). Perform on-site service repair/troubleshooting for both Hardware and Software on MFP. Update of all completed Service Jobs into CRM and clearing of Parts used in SAP system. Machine setup (including Printer Driver installation & Setup Scanning [Email/PC]) for customer's newly purchased MFP at customer's premises. Provide administrative support to the service team, i.e. report updating, collection of payment, ordering of service parts, and etc.

REQUIREMENTS

Possess GCE 'N', 'O' Level, Diploma Holder or equivalent. 2 to 5 years of product management experience in copier including troubleshooting of equipment. Possess Class 3 driving license. Sound IT knowledge in software. Strong product technical knowledge in MFP, ECR/POS. Good communication and interpersonal skills. Customer Service oriented structured and organised approach with attention to detail. * Able to work independently and make decisions, escalating where and when necessarily and appropriately.