Job Description

Position Overview Details of the Division and Team: Global Network Services aims to position Deutsche Bank as a technology led company by connecting our Clients, People and our systems with stable, secure, agile and innovative network services. Glob Position Overview Details of the Division and Team: Global Network Services aims to position Deutsche Bank as a technology led company by connecting our Clients, People and our systems with stable, secure, agile and innovative network services. Global Network Operations delivers uses leading tools, processes and systems to provide L1, L2 and Advanced services support to ensure stability of Deutsche Bank. What we will offer you: A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center. You can expect: Flexible benefits plan including virtual doctor consultation services Comprehensive leave benefits Gender Neutral Parental Leave Flexible working arrangements 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement Your key responsibilities: Join a talented and passionate team of solution oriented Network engineers. As a Service Operations Manager in Global Network Services, lead the L2 Network Operations team in Singapore Your responsibilities include support of a robust and resilient network infrastructure which enables Deutsche Banks 24x7 client centric business. You will work with global colleagues to identify problems, implement improvements, train colleagues and help to leverage technology to provide secure, stable and innovative connectivity to Deutsche Bank and its clients. Responsibilities: Service operations role to lead and oversee team of Level 2 network engineers that plays a vital role in facilitating proper operation, maintenance, and restoration of high-speed global data network. Designing and governing the various steps of service processes, KOPs and overseeing the recruitment and training of staff. Monitors overall network performance on a regular basis and initiates plans to respond to any need for more network resources. Acts as an escalation point for tier 1/2 operations engineers Participate in effective handovers between Build and Run teams and during shift handovers. Lead timely escalations to technical and management teams and engage vendor escalation services (Cisco TAC, JTAC, Checkpoint, McAfee) Monitors and maintain Service Level Agreement (SLA) with vendors for infrastructure and services provided. Your skills and experience: 10 years or more of networking industry experience with Enterprise networks with at least 5 of those in a team lead level Experience in Financial institution enterprise networks is a must for the role. Plan and execute critical activities like building power downs, disaster recovery and Full Loss Scenario exercises. Process design, improvements, training for L1 and L2 engineers Experience with configuration and support of Cisco and Arista product portfolio in Routing and Switching. Liaison with Operations Level 1 / Level 2 Engineer, Advanced Services other IT groups regionally and globally for support and resolution of high priority incidents. Hands-on experience in troubleshooting problems pertaining to IP routing and network protocols (OSPF, BGP, EIGRP, RIP, spanning tree, multicast etc.) Able to use network management tools, Netflow, Splunk and Wireshark as a sniffer for troubleshooting purposes Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirement applies. How we'll support you: Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs Training and development to help you excel in your career About us and our teams: Deutsche Bank is the leading German bank with strong European roots and a global network. to see what we do. Deutsche Bank & Diversity Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Click to find out more about diversity and inclusion at Deutsche Bank.