Job Description

Job Scope:
Tier 2 - Local Support Services

• Resolve incidents raised by end users in a timely manner to meet service level agreements.
• Documents and implements standard operating procedures.
• Sets up and troubleshoots connectivity or performance issues related to all organization\'s collaboration tools.

Workstation Support

• Provides workstation support to local customers, resolving reported hardware, operating systems, and configuration issues through troubleshooting and research.
• Involve in the activities around PC life cycle including procurement, tagging of new assets to preparing assets for disposal.
• Maintains data integrity and security for workstations environment.
• Performs installations, upgrades and backups as requested/necessary.

Local Technology Coordination

• Liaison between local technology and business needs and/or client projects, providing support and advice on technical related issues.
• Champions initiatives implemented by the organization and provides feedback on effectiveness as and when required.
• Develops and delivers training to local customers on the use of technology.

Job Qualifications:

• Degree in Information Technology or equivalent
• At least 3 years of experience in hardware, software support and networking operations.
• Good working and troubleshooting knowledge of workstation hardware, Windows 10 and Office 365.
• Confident in communicating and working with customers across all levels including VIPs.
• Knowledgeable in IT Infrastructure Operations
• Team player and possesses a customer service mindset.

Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141

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