Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.



As a Technology Support III team member in Commercial and Investment Banking (CIB) Technology, Treasury Services team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Work with SRE mindset to reduce manual toil and improve observability to increase operational efficient and improved productivity

Required qualifications, capabilities, and skills

Bachelor's degree in Computer Science or equivalent experience 3+ years of experience in a technical support role or equivalent expertise troubleshooting, resolving, and maintaining information technology services - Possess strong problem-solving skills and the ability to handle complex technical issues Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework such as Incident management, Change management, Problem management and Service management Possess experience with Splunk for monitoring and analyzing application logs and performance metrics and Autosys and Control-M for scheduling, execution and monitoring batch jobs Possess proficiency in Linux/Unix operating systems for application management and troubleshooting Possess a good knowledge of Oracle databases for data management and query optimization Possess strong experience with Grafana for data visualization / monitoring and alerting, enhancing system observability Be open to adopting and managing additional applications as needed, expanding your expertise and contributing to the team's success

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scripting - Python is preferrable Understanding of cloud-based applications and services, with the ability to manage and optimize cloud environments - Kubernetes / AWS . Experience in banking domain is preferrable * Embrace a Site Reliability Engineering (SRE) mindset, focusing on reliability, scalability, and automation to enhance system performance and resilience.