Job Description

:Working in Applications Support means you\'ll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You\'ll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you\'ll also gain exposure to software development, testing, deployment, maintenance, and improvement. Finally, you\'ll have the opportunity to develop professionally and grow your career in any direction you choose.As a Technology Support III team member in the Corporate and Investment Banking Technology, Credit Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.The role will require coverage on a shift basis. Occasional weekend work will include short Start of day checks and ad-hoc basis firm wide events (Releases, Disaster Recovery testing, for example). Time-off-in-lieu will be given in such scenarios.Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm\'s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Provide support to various Credit trading desks, middle office and operations users across the regions and work on quick resolution.
• Identify and resolve any failed trade management failure scenarios.
• Manage and resolve any booking/static data, reporting failures from users.
• Identify and implement where possible automation of manual tasks.
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.

Required qualifications, capabilities, and skills

• Minimum 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Bachelor\'s Degree in Computer Science, Engineering, Information Systems or related disciplines
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Knowledge of monitoring systems (ITRS, Data Dog)
• Knowledge of one or more infrastructure components (e.g. networking, cloud services, orchestration tools, containerization, compute, and storage systems)
• Excellent verbal and written communication skills, to individuals of all levels and levels of technology competency

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud
• Previous experience working on a front office aligned support team and/or product knowledge of Fixed Income/Credit business would be an added advantage
• Knowledge of Python would be an advantage

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world\'s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

JPMorgan Chase