Maintaining records on installation, repair, and equipment replacements. Identifying telecommunication needs. Diagnose, troubleshoot and repair mobile devices Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries; Ability to multi-task between repairs and customer service; Provide estimates and quotes; Maintain and use repair tools and equipment. Performing temporary fixes until extensive repair work can be done at a later date. Checking all wiring work done to ensure that there are no exposed cables. Ordering replacement components for telecommunications equipment and devices from suitable vendors. Investigating and resolving customers' complaints in a timely manner. Researching developments in telecommunication technology. * Consulting vendors and sales departments on new products and upgrades.
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