Make outbound calls to check in and provide support to clients.
Listen with empathy and refer clients to appropriate resources when needed.
Maintain confidentiality and professionalism in all interactions.
Keep accurate case notes and records.
Support the team in outreach or awareness projects.
Requirements
Diploma/Degree in Counselling, Social Work, Psychology, or related field.
Strong interpersonal and active listening skills.
Compassionate, patient, and able to manage sensitive situations.
Able to work independently while being a supportive team player.
* Willing to learn and apply counselling techniques in practice.
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