Job Description

Job Summary:

• Basic up to $2500
• 5 Days (Mon-Fri, 830 Sat 830am-1pm)
• Kallang Pudding Road
• AWS, VB, Bonus

Responsibilities:

• Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems.
• Escalate cases that do not fall within FAQs to the relevant and correct parties.
• Follow-up on outstanding cases and perform call-backs to customers if necessary.
• Consistently deliver excellent quality service to our customers to achieve customer satisfaction
• Ability to understand customers\' needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Data entry and other ad-hoc duties assigned

Requirements:

• Must be comfortable working in Call Centre Environment.
• Able to work under pressure with minimal supervision.
• Good command in English and at least 1 other language to handle queries from non-English speakers.
• Candidate with Customer Service and/or Call Centre experience will be an added advantage.
• Able to work rotating shift and shift allowance will be provided.
• Training will be provided.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Eileen Chew Wei Xuan

Registration Number: R1983690

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Additional Information

Career Level

Non-Executive

Qualification

Primary/Secondary School/O Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

,

Company Overview

With over 100 professional employees, our dedicated consultants who are equipped with capabilities to hire both technical and functions roles across wide spectrum of industries have been managing over 2,500 monthly advertisement and successfully matched 9,000 over job placement yearly. We are here to connect, understand, source and deliver to meet your needs. We have 3 subsidiaries; our companies strive to provide support to people and organizations in realizing their true potential that would enhance businesses with the right individual. We believe that we will only provide you with the best services because we are not here just to help but also make companies interesting!

Additional Company Information

Registration No.

200701947W

EA No.

06C2859

Company Size

51 - 200 Employees

Average Processing Time

15 days

Industry

Human Resources Management / Consulting

MCI Career Services