Verify accuracy of bills and obtain approval before sending out, especially on non-standard items, interest charges, arrears payment, failed Giro deduction.
Ensure billings are done on time, to prevent backlogs and incurring bad debts that needs to be written off.
Perform routine internal / manual / billing system compliance checks as well as on payment receivables.
Perform immediate corrective actions on billing errors through comms to the public.
Oversee cases with arrears.
Monitor payment and prepare bills for late payment interest.
Keep records of conversations with tenants for fees not collected within the stipulated timeframe.
Call to hasten/ clarify on late payments.
Prepare invoicing for ad hoc billing scenarios.
Offset payment against individual invoices for accurate arrears tracking.
Establish arrangements with banks on Giro payment reports, failed deduction etc.
Ensure write off process is adhered to.
Track arrears till closure according to guidelines established.
Requirements:
Proficient in Microsoft Excel, Word, Powerpoint, Power BI.
Good data analytic skill such as maintaining data, gathering data from primary and secondary sources, identifying, analyzing and interpreting trends from the data.
Possess good Possess good verbal and written communication skills.
Good team player and stakeholder management skills.
Proactive in problem solving and adaptable in dealing with different situations.