Our client is a tea brand in Singapore. They are looking for a Temp Customer Service Admin to assist their team for the next phase of their business. They are located in the Central - easily accessible.
Responsibilities:
Help and support customers before and after sales.
Respond to customer questions and requests through phone, email, text, and online messages in a polite and professional way.
Look for chances to recommend or upsell products to increase sales.
Process customer orders received through different platforms
Work with teams from HQ, Operations, and the Digital Warehouse to solve customer issues quickly and share feedback with the right departments.
Coordinate with delivery and courier partners to make sure orders are delivered correctly and on time, and handle lost parcels or returns.
Keep customer records and files updated and organized.
Help with CMS tasks and other administrative work when needed.
Requirements:
Diploma in Marketing, Communications or related field preferred
Experience dealing with local and international customers preferred
Proficient in MS Office applications
We regret that only shortlisted candidate will be notified.
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