Temp Service Desk (2months, Mon To Fri)
Kallang, S00, SG, Singapore
Job Description
Location : Bendemeer Road ( near Boon keng Mrt)
Mon to Fri, 9am-6pm or 8am-5pm.
2month temp to support service desk team.
Responsibilities:
Respond to the incoming enquiries/incident/request (Call, Email, Portal etc.) within Service Level Agreement (SLA)
Record and manage all issues in IT Service Management (ITSM).
Perform 1st level trouble-shooting on desktop and basic systems/network issues.
Escalate requests/issues to the appropriate resolver group according to SLA
Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA
Ensure daily tasks are executed according to SOP (Standard Operation Procedure).
Any other ad-hoc duties as required or assigned
Requirements:
Service/ customer service oreintated.
1 year experience in call centre / helpdesk environment prefer
Be able to perform in a fast paced environment
Job Type: Full-time
Pay: $120.00 per day
Benefits:
Professional development
Work Location: In person
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Job Detail
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Job IdJD1624783
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKallang, S00, SG, Singapore
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EducationNot mentioned