Job Description

:

• Ensure service request management processes adhere to established policies, procedures, and regulatory requirements.
• Generate and compile comprehensive weekly and monthly operational reports.
• Maintain and manage monthly billing trackers to ensure accurate financial oversight.
• Oversee account management and SSL certificate tracking systems to ensure compliance and timely renewals.
• Coordinate meeting schedules and manage room booking arrangements for departmental activities.
• Perform additional duties and responsibilities as assigned by the Supervisor.

Requirements

• Minimum Diploma in Information Technology, Business Administration, or related field.
• At least 1-2 years of relevant working experience in administrative support or IT operations.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong attention to detail and ability to maintain accurate records and documentation.
• Good communication and interpersonal skills for effective coordination with internal teams and external stakeholders.
• Ability to work independently with minimal supervision and manage multiple tasks simultaneously.
• Knowledge of IT service management frameworks and certificate management would be advantageous.
• Strong organisational skills and ability to meet deadlines in a fast-paced environment.

Work Arrangement

• Working Schedule - Monday to Thursday: 8.30am to 6pm, Friday: 8.30am to 5.30pm
• Contract Duration - 1 November 2025 to 31 March 2026
• Location: Hill Street
• Salary: $3000-$4500/month

EA License No.: 96C4864
Reg No.: R25128798 HUANG QIMENG

Skills Required