21-Mar-2023

Temp Staff - Payment & E-Banking Operations

Employment Type: Contract
Monthly Salary: up to $12/hr

• 6 months contract
• Tampines/raffles place
• up to $12/hr
• Office Hours

Responsibilities:

• Investigates into Bankers\'/Customer\'s/Business Units\' Remittance requests, inquiries and feedback and revert to them with findings within the agreed Service Level Agreements.
• Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and followed up until complete closure.
• Documents all investigation cases handled daily for records, management reporting and performance measurement purposes.
• Handles back valuation requests (including waivers) from bankers, reconciliation of nostro accounts etc
• To perform any ad-hoc tasks as assigned from time to time and/or participate in UAT/Projects as and when required.
• To participate in ten huddle sessions (on rotation basis) sharing on operational process lapses/gaps, the related root causes and implementation plans; raise any other changes/issues which may impact daily operations etc with objective to drive quality and cohesiveness.
• To be involved in regular process reviews to manage risk & control and ensure team\'s strict compliance to laid down controls and procedures

Duration:

• 6 months

Working Hours:

• 9am to 6pm, Monday to Friday

Location:

• Tampines/raffles place

Salary:

• up to $12/hr

Requirements:

• Able to communicate effectively and work in a team with others
• Able to multi-task and manage priorities in a fast-changing environment
• Possess strong analytical and problem solving skills
• Able to use design thinking principles to improve and streamline existing processes
• Proficient in the use of MS Office
• Meticulous individual with an eye for detail