Job Description

Temporary COI Admin Description - External Seasonal Licensing Administrators TTEC (formerly TeleTech) is seeking an insurance licensing administrator to join our Licensing Department! The Licensing team prepares our associates to successfully obtain their insurance license(s) and appointment(s) to be able to enroll customers into insurance policies. What you'll be doing: Assists Licensing Manager in maintaining records, compiling information, and submitting forms to client and state agencies to initially license/appoint and keep insurance agents licensed/appointed. Licensing Administrators performs routine clerical duties, such as filing forms and other records from licensed agents and applicants. Inputs data or correspondence from files as requested within an appropriate time frame. Has knowledge of commonly-used concepts, practices, and procedures within a field.
Key Performance Objectives:

• Manage the communication with internal/external partners
• Maintain 100% confidentiality, accuracy and completion of all licensing records and reports
• Coordinate day-to-day operations, processes, and reporting to keep key stakeholders informed
• Learn key business objectives, timeframes, and requirements associated with each licensing goal and class
• Understand and improve the key success metrics associated with each licensing goal
• Deliver consistent customer service and communication

Basic Qualifications:

• Strong understanding of TTEC's business, core values, and goals
• Ability to lead and partner successfully with teams, management and client
• High level of integrity, judgment and follow through
• Strong attention to detail and desire to follow procedures
• Strong technical, analytical, verbal and written communications skills
• Great interpersonal skills in dealing with a diverse population
• Open, honest, and empathetic manner when dealing with people
• Ability to respect and ensure strict confidentiality of customer data
• Demonstrated multi-tasking capability and proven success in fast paced environment
• Proficient English, both written and verbal
• Required proficiency of database applications such as MS Office (Excel, Outlook, PowerPoint), Zoom, Teams or ability to learn technology quickly
• Timely and accurate reporting
• Ability to perform in a virtual environment

Preferred Qualifications:

• Knowledge of call center business
• Medicare Licensing and Appointment Experience
• Advanced knowledge of MS office (Excel, Outlook, PowerPoint)
• Knowledge of licensing and appointing in insurance industry

Who We Are: TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value. Simply put, our Care team has a legacy of success. The Team Lead role is a key part of this team and will impact our global operation as part of a world class team of professionals. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com. Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.

Primary Location

: PH-Calabarzon-Cainta

Job

: Operations / Business Support

Other Locations

: PH-National Capital-Quezon City, Metro Manila, PH-Southern Tagalog-Rizal, PH-Central Visayas-Cebu City, PH-National Capital-Pasay City, Metro Manila JSGYM-TE