Job Description

What the role is
Temporary Executive (IT Service Engineer)(ITS)
What you will be working on
• Manage call/email hotline and provide 1st level support for IT queries/issues. • Provide VIP support and ensure excellent customer service to end users. • Escalate to the relevant engineers as and when necessary, including vendor support contacts and subject matter experts. • Take ownership and responsibility of queries, issues and problems assigned to the engineers. • Ensure that incidents, service requests, complaints and feedbacks are resolved and updated timely, within the SLA. Update stakeholders for high priority cases • Update Knowledge Base with solution provided • Responsible for tracking hardware and software inventory • Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office, MAC, computer hardware, printers and any other authorised peripheral equipment • Perform general preventative maintenance tasks and remedial repairs on computers, laptops, printers and any other authorised peripheral equipment • Use tools and methodologies to load, copy and customize operating system configurations for deployment • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software • Customize desktop hardware to meet user specifications and site standards • Provide user data and application recovery • Familiarize end users on basic software, hardware and peripheral device operation
What we are looking for
• Relevant background in IT-related fields • Candidates with at least a year of IT helpdesk / service desk support would be preferred • Possess skillsets in the areas of Customer Service/Desktop/End User Application/Patch/Antivirus • Ability to demonstrate troubleshooting and problem analysis techniques • Good interpersonal and communication skills • Polite and customer oriented • Strong team player and is able to work effectively with others