Job Description

What the role is:
Temporary Senior Executive - Student Support and Career Service (Student Services) (6 - 12 months)
What you will be working on:
Seeking a dedicated and service-oriented Senior Executive to deliver high-quality frontline support to students and stakeholders. This role involves managing daily operations of our student services centre (Connexions@TP), event space (The Hive) and student wellness space (The Sanctuary), handling multi-channel communications, and supporting procurement and budgetary processes within the department. Deliver excellent and empathetic frontline service across multiple enquiry channels. Manage daily operations of Connexions@TP, The Hive and The Sanctuary, ensuring readiness and efficiency. Optimise service delivery using digital tools and systems. Maintain and update the customer service knowledge base to ensure timely and accurate information. Monitor and analyse customer interactions to drive continuous service improvements. Support service studies and identify actionable solutions for service gaps. Collaborate with Schools and Departments to co-create and refine service solutions. Gather and act on stakeholder feedback, keeping them informed of progress. Build strong working relationships with colleagues and external partners. Support departmental procurement and purchasing processes. Assist in preparing and monitoring departmental budget and financial records. Share insights and best practices to enhance team performance. Perform other duties as assigned to support departmental goals.
What we are looking for:
At least three years of relevant work experience, preferably in an educational institution. Strong commitment to service excellence with a customer-focused approach. Prior experience in customer service and office administration is preferred. Experience in government procurement and budgeting processes is preferred. Detail-oriented, with excellent communication and interpersonal skills. Able to work collaboratively across teams and remain calm under pressure. Tech-savvy, with a willingness to learn new digital tools and approaches.
About Temasek Polytechnic:
Established in 1990, Temasek Polytechnic (TP) is a leading institution of high learning nestled by the idyllic shores of Bedok Reservoir in Tampines. TP takes pride in equipping our students with lifelong skills and digital knowledge for a future of dynamic change. TP's caring and vibrant culture is firmly rooted in our core values which drive a spirit of innovation, with a focus on industry, globalization and sustainability. TP Cares is our clarion call to ensure that our diverse community of learners has the opportunity to achieve their personal best, so that they can contribute meaningfully to the global community. Learner. Creator. Leader We envision the TP graduate as a values-led leader with vision, character and heart, excelling in the academic domain and beyond, and rising to the challenge of creating tomorrow. '