Job Description

Key Responsibilities

Tenant Helpline Management Respond to all incoming tenant requests and issues via helpline (phone, WhatsApp, or email). Record and track all cases in a systematic log. Provide courteous, prompt, and solution-oriented service. Repairs and Expense Approvals Prepare and submit detailed repair quotations and justifications for expense approval Follow up on approval status and update stakeholders accordingly. Maintenance Coordination Schedule and coordinate appointments between tenants and approved contractors for repairs and servicing. Ensure timely follow-up on completion and quality of works. Troubleshooting Support Provide tenants with basic troubleshooting advice for common property maintenance issues (e.g., aircon, power trips, plumbing). Escalate complex cases to appropriate professionals. Maintain accurate records of maintenance jobs, approvals, and inspection results. Conduct thorough inspections for tenant check-in and check-out. Prepare condition reports with photographic evidence. Coordinate rectification works post-inspection.

Requirements

Proficient in Microsoft Office (Word and Excel). Strong multi-tasking, communication and coordination skills. Service-oriented with a calm, helpful demeanor. Familiarity with residential property maintenance issues. Detail-oriented and organised. Prior experience in property management or facilities coordination preferred. Willing to work occasional evenings/weekends for (2-3 hours), with off-in-lieu * Good command of written and spoken English