Job Description

Job Purpose

The Tenant Engagement Officer will plan, organise and manage marketing campaigns, promotional events and tenant-related projects from conception to completion, in line with corporate guidelines and direction.

Responsibilities

1. Tenant Management

Manage an overview of all tenants with up-to-date tracking of-;

• KPIs (as detailed below) Status
• Key Tenant Information - i.e., Contact Details, Category, Asset Details
• File all collected assets in Drive and share with relevant stakeholders
• Upload all obtained assets onto Website, Drive and other platforms, if any

Manage all new tenants

• Obtain new tenants contact from leasing team
• Send welcome email to all new tenants with a link to register for engagement session

Manage shop listings on online shop directory are accurate with appropriate logos and images

• Obtain missing assets from tenants via email, phone call, site visits
• Safeguard the quality of assets provided

Manage submitted tenant promotions to successfully publishing on website

• Ensure the image, details and mechanics submitted are accurate and good for publishing
• Monthly eDM blast to call for promotions
• Assist to ensure all published information is up to date and valid

2. Tenant Engagement Orientation

Manage the RSVP per session

• Blast invites to selected 15 retail tenants (4 weeks prior)
• Follow-up on invitation to confirm RSVP (2 weeks prior)
• Send invites to additional retail tenants, if necessary (2 weeks prior)

Prepare Tenant Engagement Session Deck

• Curate the flow of content based on existing sections
• Ensure presenter\'s attendance for actual day

Prepare Retail Tenants name tags

• Utilise Tenant Engagement Namecard Template for all name tags

Organize refreshments and light bites

Track all KPIs and facilitate with connection between retail teanants and partners

3. Tenant Asset Acquisition

• Obtain tenant assets via email, phone call and site-visit
• Consolidate and track status of asset acquisition
• Ensure all obtained assets are filed internally and published publicly

4. Tenant Promotion Management

• Monthly call for Tenant Promotion submission
• Ensure all submitted promotions are uploaded onto website
• Keep track of promotion status and validity

5. Tenant Advertising Support Package

• Ensure all new and renewal tenants receive tenant advertising support package
• Ensure all new and renewal tenants are given advertising spotlight

Skills

• Excellent communicator - able to clearly explain to tenants what are we doing, what information is required and, the purpose and utilisation of the submission
• Organised - able to accurately track all tenant submissions and status, including back-end internal filing in a timely-manner

Retail and Advertising Solutions & Services Partner

Stellar Lifestyle is the largest managing agent of retail and advertising spaces in Singapore\'s rail network. We create vibrant transit destinations through continuous innovation and a desire to make our everyday touchpoints better. Our expertise also includes retail mall management, outdoor media & digital advertising solutions, and digital engagement platforms.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Service & Safety, Excellence

SMRT Corporation