Job Description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.The Role:As a Tenant Relations Officer, you will be responsible for providing top-notch customer services to tenants, visitors, public and guests. Your main responsibilities will include:

• Responsible for creating and maintaining positive relationships with tenants for the Client\xe2\x80\x99s properties

• Drive and support the operation team in the day-to-day operation and communication to tenants in areas such as encroachment issues and tenants education such as in area of sustainability

• Ensure prompt and positive action on all tenants and member of public\'s complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up via various channels

• Provide attention to serious cases and escalate to manager if required

• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

• Maintaining a polite, helpful, and professional manner with customer care attitude

• Conduct surveys to gather tenants\xe2\x80\x99 feedback

• Hold regular dialogue sessions with the tenants or merchant associations to assess feedbacks and close any service delivery gaps

• Resolving disputes between tenants

• Review and maintain minutes for the monthly dialogue session prepared by site officers

• Assist in recovering arrears for utilities, a/c extension, rental fees and any other expenses and costs.

• Assist in major events and activities held at site

• Assist in site operational matters when required by the manager

Requirements: To be successful in this role, you should meet the following criteria:Experience:

• Possess a minimum of an "O" level certificate (or equivalent) with experience in a related field.
• Knowledge or experience in customer services in facilities management or hospitality industry is preferred
• Ability to write and communicate in different languages

Customer-Oriented:

• Demonstrate a genuine passion for delivering exceptional customer service.
• Strong interpersonal and communication skills to effectively connect with tenants and guests.
• Ability to work collaboratively as part of a team and adapt to shifting schedules.

Technologically Savvy:

• Proficient in using Microsoft Office applications and comfortable navigating the internet.
• IT-savvy with a good understanding of technology.

What We Offer: At JLL, we are committed to supporting your growth and helping you reach your full potential. You can expect the following benefits:

• Entrepreneurial and inclusive work environment
• Dedicated Total Rewards Program
• Competitive pay and benefits package

Apply Today: If you are a motivated individual who is passionate about providing exceptional tenant services, we encourage you to apply for the Tenant Relations Officer role at JLL. Join our team today and embark on an exciting journey of professional development and successLocation:On-site \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle