Job Description

Global Operations



TikTok Shop - Category Enablement Program Manager



Location

:



Singapore



Employment Type

:



Regular



Job Code

:



A255132



Responsibilities



About the team

The Global E-commerce Governance and Experience (GNE) team is committed to building a safe, trusted, and high-quality marketplace for users, sellers, and creators around the world. We design policies, systems, and operations to ensure exceptional service quality and customer satisfaction.



Responsibilities

1. Drive alignment across key stakeholders on prioritization of opportunities.

2. Conduct market, policy, and competitor benchmarking to build robust business cases for category unlocks.

3. Assess risk profiles of new product types and design scalable mitigations.

4. Drive cross-functional work streams to implement category-specific controls, gating mechanisms, and KPIs.

5. Track and report progress to senior leadership as well as stakeholders with clear data-backed metrics and milestones.

6. Develop playbooks and repeatable processes to accelerate future launches.



Qualifications



Minimum Qualification(s)

1. Bachelor's degree or equivalent practical experience.

2. 5+ years of experience in program management, with a strong track record of driving results through cross-functional collaboration.

3. Strong passion for delivering excellent partner and customer experiences, with the ability to design and implement effective experience KPIs.

4. Proven skills in project design, clear communication, and change management.

5. Ability to balance customer experience and business growth while driving planning and execution in a global environment.

6. Demonstrated ability to influence and advocate across teams and levels, even without direct ownership.

7. Travel and work across different timezone according to business needs.



Job Information



About TikTok



TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



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Why Join Us



Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.



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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.



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Diversity & Inclusion



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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.