Job Description

Global Operations



TikTok Shop - Policy & Programmes Manager, Content & Creator Governance



Location

:



Singapore



Employment Type

:



Regular



Job Code

:



A75281B



Responsibilities



About the Team

Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.



Responsibilities

Develop strategies and policies covering content and creator governance, to adhere to cultures, regulations, nuances. Develop strategies and policies for overall content and creator account health, violations, rewards, penalties, etc. Develop strategies and policies to mitigate risks, monitor, and raise the overall ecommerce content ecosystem quality and personalized recommendations. Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator governance pain points; derive and implement action plans and operational workflows to resolve them. Collaborate with cross-functional stakeholders -- including Engineering, Ops, Product, Moderation -- to develop and launch relevant strategies and policies from end-to-end. Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation. Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health. Communicate and conduct training as regards new strategies and policies, to ensure their effective implementation. Troubleshoot and resolve high-priority emergency cases that may arise.

Qualifications



Minimum Qualification(s)

Bachelor's degree or equivalent practical experience. Working experience or practical experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety and related fields will be prioritised. Driven, motivated and proactive; excellent coordination, communication and project management skills to collaborate with cross-functional teams to build and launch plans. Willingess to travel when needed. Willingness to work across timezones.

Preferred Qualification(s)

Familiarity with ecommerce compliance and ecosystem management - as well as strategic business sensitivity - will be advantageous. Familiarity with the e-commerce content ecosystem and/or social media content landscape will be advantageous.

Job Information



About TikTok



TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



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Why Join Us



Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.



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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.



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Diversity & Inclusion



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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.