Job Description

Tonshou Supervisor - Job Responsibilities

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1.

Operations & Floor Management

Oversee daily restaurant operations to ensure smooth service flow. Monitor table turnover, seating arrangements, and customer wait times. Ensure opening and closing procedures are properly carried out.

2.

Staff Supervision & Training

Lead, motivate, and supervise service crew to maintain high service standards. Provide on-the-job training, guidance, and feedback to team members. Schedule and allocate manpower effectively to meet operational needs.

3.

Customer Service

Greet and attend to guests, ensuring a positive dining experience. Handle customer complaints and resolve issues promptly with professionalism. Maintain a strong customer-first approach and uphold Tonshou's brand values.

4.

Quality & Compliance

Ensure food presentation and service meet company standards. Oversee hygiene and safety compliance in accordance with SFA regulations. Conduct routine checks on cleanliness of dining areas and staff grooming.

5.

Sales & Reporting

Support daily sales operations and ensure accurate POS transactions. Assist in monitoring inventory levels and coordinate with kitchen staff. Provide daily/weekly reports on sales, manpower, and service performance.

6.

Team Collaboration

Work closely with the Restaurant Manager and kitchen team to ensure seamless communication. Participate in staff meetings and contribute feedback for operational improvements. * Foster a positive work culture and team spirit within the outlet.