Job Description

CO Frontline Support - Trading Systems group is looking for a Trade Support Executive to be part of our growing FX Support team. This role will be responsible to log all inquiries, and track every ticket through to resolution in Salesforce CRM tool, handle all incoming inquiries from external clients, internal Sales partners, and other stakeholders. As a Trade Support Executive, you will provide technical, trade, and functional support for Refinitiv transactions platforms and may work in conjunction with other technical teams (Application, Network and Development teams) to provide an exceptional level of service to all internal and external customers.
Role Responsibilities
Provides first level technical and functional support for FX/Money Market trading applications and/or API's
Troubleshoots customer issues using a wide range of technical skills and appropriate business knowledge
Researches problems thoroughly, test solutions and provide technical or functional recommendations to customers within service timelines
Coordinates with Application, Network, and Development teams to resolve service outages and technical incidents
Ensures end-to-end customer interactions follows risk and compliance guidelines Collaborates with team members to identify opportunities for continuous improvement and increased customer satisfaction
Ability to communicate effectively and professionally, both verbally and in writing, with customers and colleagues at all levels of technical and non-technical skill sets.
Desired Skills & Experience on the following areas:
FX Market
Experienced professional and has good understanding of FX Market
Knowledge in FX Buy & Sell, Post Trade, Forward, FX Spots, Option, Jr Trader
Experience in supporting and/or using FX trading or high concurrent systems
Knowledge or experience in daily treasury activities
Possesses strong communication and analytical skills
Quick Learner with strong attention to details and ability to think outside the box
Must have the willingness to learn technical skills
Technical
Experienced professional with deep technical abilities
Working knowledge of client/server applications and/or TCP/IP HTTP(S) networks
Knowledge on Unix/Linux systems and basic sys-admin abilities
A good understanding of databases, SQL queries and data schemas
Familiar with Java, Web Html, JavaScript and similar technologies
Experience in configuring, supporting, and troubleshooting multi-component applications and APIs
Experience in building and debugging software, analyzing application and system log files to identify issues
Experience in supporting and/or using FX trading or high concurrent systems
Must have the willingness to learn FX Market
Qualifications
Bachelor's Degree in Finance or any Technical studies
2 to 4 years of financial experience in foreign exchange/trading or L2 technical background
A positive can-do attitude - demonstrates commitment, open-mindedness, and enthusiasm
Detail orientated with sound information probing skills
Professional attitude and proven strong customer service orientation
Excellent communication skills, both verbal and written
Willingness to work in flexible shifts including working on weekends
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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CO Frontline Support - Trading Systems group is looking for a Trade Support Executive to be part of our growing FX Support team. This role will be responsible to log all inquiries, and track every ticket through to resolution in Salesforce CRM tool,