Job Description

We are looking for a Senior professional to support and operations of trader voice systems across the APAC region, with a strong focus on

IPC Unigy

infrastructure. This role is critical in maintaining communication stability for front-office trading and ensuring compliance, availability, and performance of voice platforms.

Key Responsibilities:

Day-to-day support and operations of

IPC Unigy

systems, including configuration, monitoring, and troubleshooting. Manage related voice technologies:

Cisco

,

Microsoft Teams

,

NICE/Verint

voice recording. Respond to incidents, perform root cause analysis, and implement permanent fixes. Coordinate system upgrades, patches, and disaster recovery testing. Collaborate with trading desks, infrastructure teams, and vendors to ensure platform stability. Oversee voice-related projects, capacity planning, and process improvements. Ensure regulatory compliance and maintain detailed technical documentation. Provide on-call support during trading hours and scheduled maintenance windows.





Requirements:

10+ years

of technical support experience in trader voice, with

deep hands-on expertise in IPC Unigy

.

5+ years

in financial trading environment. Familiarity with

Cloud9

,

Speakerbus

,

NICE/Verint

, and

Unified Communications

(Teams, WebEx). Strong knowledge of

SIP, VoIP, telephony systems

, and

network fundamentals

(TCP/IP, VLANs, QoS). Proven ability to manage critical incidents and lead technical teams under pressure. Excellent communication and stakeholder management skills. Willingness to travel regionally and support during off-hours as needed
For a confidential discussion, please reach out to me at fiona.wong@sanderson-ikas.sg


Personal data collected will be used for recruitment purposes only.


Only shortlisted candidates will be notified / contacted.


EA Registration No: R21101138

"Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.

Website: www.sanderson-ikas.sg