Job Description

Job Title Trading Services Team LeadAs a Team Lead, you empower our Trading Services teams to deliver personalised and inspiring client experiences that engage and educate our clients and are aligned with IG\xe2\x80\x99s client strategy.So, who are we?Hello, we\xe2\x80\x99re IG Group. No, not Instagram \xe2\x80\x93 though we\'re a pretty big deal ourselves.We\xe2\x80\x99re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We\xe2\x80\x99ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.Did we mention we have offices in 18 countries? Yes, when you join IG Group, you\'ll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let\xe2\x80\x99s innovate together!Your role in the TeamAs a Team Lead, you empower our Trading Services teams to deliver personalised and inspiring client experiences that engage and educate our clients and are aligned with IG\xe2\x80\x99s client strategy.You are responsible for the recruitment, development, training, and performance of a client-facing team of IG\xe2\x80\x99s future talents. The Team Lead\xe2\x80\x99s role is to nurture the talents through their first 12 to 18+ months of their career with us.You will act as an ambassador for Client Services and your region, building stakeholder relationships and breaking barriers to help drive improvements in our global service.What you\xe2\x80\x99ll doLeading a diverse and multilingual team of client-facing employees, driving a culture of employee progression and improvementChampioning, driving, and integrating the Client vision and strategy into the teamDelivering client service quality improvements through driving, understanding, and communicating client-focused projects. Championing the client experience in team conversations and facilitating a continuous improvement mindsetPerformance management of your team \xe2\x80\x93 lead your team to understand and achieve the service objectives and SLAs through their individual KPIs in the balanced scorecards, the metrics upon which client servicing success will be measured to deliver excellent client serviceFacilitating your team\xe2\x80\x99s development through regular mentoring, performance coaching and assessment, timely monitoring, potential and talent mapping of all team members, with a focus on continuous improvement and career developmentContributing to the global client service function through ownership of an ongoing process, BAU or project workstreams to drive tactical improvements in support of the strategy, and helping achieve departmental goalsWho we\xe2\x80\x99re looking for?
You\xe2\x80\x99re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You\xe2\x80\x99re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.We don\xe2\x80\x99t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let\xe2\x80\x99s raise the bar together.What you\xe2\x80\x99ll need for this roleA champion of change;Leadership qualities, including the ability to identify and cultivate rising talent;Eagerness to performance coach and mentor team and others;Willingness to have challenging conversations;Experience working with clients to effectively service and/or sell IG products and features, and the ability to identify and nurture this level of engagement in others;Highly developed interpersonal skills, with the ability and confidence to inform, collaborate and influence effectively across all employee levels and functions and create networks;Flexibility and adaptability to deal with diverse stakeholders, ongoing changes, and the requirements of role: coverage for weekends, bank holidays, US market hours, and covering other financial market events.MAS licensed representativeHow you\xe2\x80\x99ll growWhen you join IG Group, we want you to have more than a job \xe2\x80\x93 we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we\xe2\x80\x99ll support you all the way.And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world\xe2\x80\x99s best trading experience. We\xe2\x80\x99d love to have you along for the ride.The perksIt really is more than a job. We\'ll recognise your talent and make sure that you can still have a life at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off... the list goes on.\xc2\xb7 Flexible working hours and work-from\xe2\x80\x93home opportunities\xc2\xb7 Performance-related bonuses\xc2\xb7 Insurance and medical plans\xc2\xb7 Annual health check reimbursement\xc2\xb7 Access to LinkedIn Learning\xc2\xb7 Two volunteering days per year\xc2\xb7 One day of birthday leave per year\xc2\xb7 Contribution to gym memberships and more.Where you\xe2\x80\x99ll workWe follow a hybrid working model; we reckon it\xe2\x80\x99s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you\xe2\x80\x99ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.Ask our employees what their favourite thing is about working at IG, and you\xe2\x80\x99ll hear an echo of \xe2\x80\x98our culture\xe2\x80\x99! That\xe2\x80\x99s because you can come to work as your authentic self. The things that make you, you \xe2\x80\x93 like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity \xe2\x80\x93 can bring a fresh perspective or new skill to our business.That\xe2\x80\x99s why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy.So, if you\xe2\x80\x99re keen to connect with our values, and lead the charge on innovation, you know what to do.Apply nowNumber of openings 1

IG Group