Job Description

• Group Overview:

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world\'s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world\'s most trusted, innovative, liquidity and data solutions specialist.

Job duties: * Manage customer and trader onboarding to TPICAP trading platforms

• Ensure all aspects of customer data including real time elements like credit is managed in a timely fashion.
• Proactively monitoring trading activity on the platform and track any trade/client issues.
• First and second line support for any issues relating to the trading platform. Hands-on incident and problem management, ownership of internal and client-facing trade issues. This includes trade investigate, resolution, escalation, communication, follow-up, logging and trending (Identify, diagnose and resolve).
• Responsible for the ongoing maintenance of the platform\'s data accuracy including updates when required and pro-active monitoring.
• Responsible for resolving and communicating issues around orders and trades on the platform.
• Ensure logging of all incidents into ServiceNow for compliance and management review.
• Monitor support chats and respond and investigate user queries and issues in a timely manner.
• Investigate system logs and outputs to analyse any user or tradeflow issues either within the front office systems or between the front and trade processing systems.
• Work with the product management team in raising workflow and system improvements.
• Expectation of the desire to learn and understand brokered products relating to the Market Administrator\'s trading application.
• Coordinate any internal training requirements relating to the Market Administrator\'s trading platform.
• Client Relationship Management. Maintain a good working relationship with the TP ICAP client base when required. This includes external clients (Banks) and all levels of internal staff.
• Support and testing of all new software releases before roll out.
• Out of hours cover may also be required to accommodate any upgrade and release testing. This may also include bank holiday desk coverage.
• Maintain up-to-date team technical documentation, team procedures and processes.
• Responsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. cultural behaviours, security policies and regulatory requirements)
• Cross-train other team members of your championed system.
• Contribute on the Asia team system manual which will be main available globally.
• Complete any mandatory training by the required deadlines.
• Act with integrity and due skill, care and diligence in carrying out your duties

Person Specification

• Knowledge
• Financial Services preferably

Skills

• IT literate,
• Basic network tracing.
• Familiarity with system log and xml analysis
• Familiarity with FIX protocol preferred
• System administration,
• Data processing,
• MS Office conversant,
• Good attention to detail,
• Familiarity with Commodities markets
• Confidence to liaise with internal and external customers,
• Good communicator.
• A good balance of technical and social skills.

Client Focused

• Personable and engaging
• Communicates effectively and efficiently to internal and external stakeholders
• Build relationships and networks with both internally and externally wherever possible
• Demonstrates strong customer focus
• Demonstrates ability to work effectively with others
• Constructively handles disagreements to reach a resolution
• Ability to work with diverse groups/ personalities

Open & Communicative

• Adapts communication style to suit audience
• Projects personal credibility
• Interacts confidently without being overbearing
• Ability to work effectively in a high pressure environment
• Keeps emotions under control in difficult situations
• Handles criticism constructively
• Professional Integrity
• Able to demonstrate honesty, integrity and professionalism
• Promotes loyalty to TP ICAP and its principles
• Works ethically and shows respect for both professional and company values

Effective

• Excellent attention to detail, highly organised with a proactive approach
• Strong analytical ability and problem solving skill

Company Statement:

The TP ICAP Group is committed to promoting Equality and Diversity and encouraging a culture that actively values difference. It is recognised that employees from different backgrounds and experiences can bring valuable insights to the work environment and enhance the way we work. TP ICAP aims to create a positive, cohesive and inclusive culture, where diversity is valued, respected and built upon. The objective is to recruit and retain a diverse workforce that reflects the global markets in which we work.

TP ICAP is also committed to ensuring that the backgrounds, beliefs and cultures of all its employees are respected and to ensuring that the working environment is free from discrimination, harassment, bullying or any other conduct which causes an employee\'s suffering. The Group also is committed to encouraging diversity amongst its current workforce and candidates.

Location

Singapore - 50 Raffles Place - Singapore

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