Job Description

Fresenius Medical Care is the world's leading provider of dialysis products and services. We care for people with chronic kidney failure, of whom around 3.4 million worldwide depend on dialysis treatment. Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life.We are a People-Centric organization, capitalizing on our harmonized global values of being Collaborative, Proactive, Reliable, and Excellent.Our compensation strategy approach follows our Total Rewards Philosophy of driving and differentiating performance to attract, retain, and engage talents. We provide competitive pay, reward and benefits programs, and learning and development opportunities.Pay - Offers Competitive Base Pay with premium on experience and competencyBenefits

• 13th Month Pay
• With Mandatory SSS, Pag-ibig and Philhealth Benefits
• Allowances
• Comprehensive HMO, Group Life, and Personal Accident Insurance Coverage
• Retirement Program
• Vacation and Sick Leave Credits
• Annual Physical Examination and Vaccination Program
• Flu, Pneumonia and Hepa B Vaccines

As a Trainer (Learning and Development)You will be responsible for the conduct of training programs and activities; program certification; performance management; career development; and ongoing learning opportunities covering learning competencies and program mastery; and general management of the training organization.Duties and Responsibilities

• Create, maintain and manage all training materials in coordination with the process documentation team; GPO, SMEs and other stakeholders involved in generating training content.
• Deliver face to face and/or remote training as well as other training methods such as, but not limited to, work shadowing, hands on system training, online/ written assessments and competency/skills certification.
• Responsible for day to day administrative task such as but not limited to: credentials and access to tools, timekeeping and attendance, progress report, opportunities and help needed, among others.
• Responsible for managing client relationships and the consistency of communication between the training/learning organization and key stakeholders.
• Partner with Operations and other stakeholders in order to assess Training Needs and develop training courses to ensure the achievement of learning and development goals.
• Conduct research, studies and data analysis to conceptualize proposals for improving business metrics; and processes in collaboration with Operations; QA and Continuous Improvement teams.
• Improve efficiency and accuracy of training process; create and implement process improvements in TNA; training methodology and delivery.
• Ensure that the team has tools, systems, and support needed to perform training.

• Demonstrates consistently focused actions to ensure high level of customer satisfaction.

Required Skills
3 to 5 years of relevant experience in a BPO or Shared Services industry preferably in a Training or Learning and Development role
Proficiency with MS Office applications (i.e. MS Word, Excel, Power Point, etc.),
Familiarity with e-learning platforms and training practices and methodologies
Current knowledge of effective learning and development method
Excellent oral and written communication skills. Fluency in the English language.
Adaptive to changing work schedules and working hours
Demonstrated skills in Problem-Solving, Decision-Making, and Analytics
Ability to create and facilitate learning modules.Strong motivational and relationship building skills.Job Type: Full-timeSchedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Performance bonus

Ability to commute/relocate:

• Alabang: Reliably commute or planning to relocate before starting work (Required)