Job Description

QUALIFICATIONS:

• College graduate
• Has background in Inbound, Outbound, and Non-Voice Services (knowledge on all lines of businesses is a plus)
• With at least 1 year experience in agent training delivery and minimum of 6 months management training delivery in BPO setup
• Excellent oral and written communication skills at all levels of the organization with minimal supervision
• Knowledge in Microsoft Office applications including Excel, PowerPoint and Word
• Team Player and ability to manage team of trainers
• Has good attendance records
• Ability to impose Self-Direction
• Can Work under minimal supervision
• Knows how to conduct Root Cause Analysis
• Excellent Presentation skills / Basic Adult Training Delivery
• Training Needs Analysis

JOB DESCRIPTIONS

• Responsible for conducting product, upskills and language training to new hires and evaluate their performance based on their competencies.
• Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance
• Effectively facilitate learning using wide variety of delivery methods appropriate to the audience/situation, including: instructor-led-training, workshops, job aids, net meetings and e-learning.
• Develop and deliver all in-channel training to frontline employees on product, process and performance affecting initiatives.
• Provide post-training support, follow up and coaching to frontline employees and team members.
• Perform other tasks that may be required by operations and clients
• Creation and/or Revision or enhancement of training modules specific to the account
• Creation and Facilitate training programs that will enhance agent's skills and knowledge about the project
• Sends daily/weekly/monthly report in regards to training activity
• Study, Track, and Analyze 30-60-90 day progress of new hires and recommend/suggestion action plans based on data gathered.
• Create, Facilitate and Conduct Knowledge Checks on a regular basis to assess agent's knowledge of the product and processes

Job Type: Full-timeSalary: Php25,000.00 - Php28,000.00 per monthBenefits:

• Company Christmas gift
• Paid training
• Promotion to permanent employee
• Transportation service provided

Schedule:

• 8 hour shift
• Day shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus
• Yearly bonus

Application Question(s):

• Do you have a BPO experience as a Trainer?

Education:

• Bachelor's (Preferred)

Experience:

• Trainer: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)