Job Description

? We're Hiring: Trainer (Survey Operations)! ?
Position: Trainer (Survey Operations)
Salary: $4,000 - $4,300
Contract Duration: Current till 30 June 2026
Working hours: 5 Days' Work Week
Work location: Clarke Quay Area / Near Novena MRT
We are seeking a structured, reliable and adaptable trainer to join our training team supporting a large-scale client project. This role involves delivering both virtual and in person training sessions, ensuring that new and existing staff are equipped to carry out data collection and communication with professionalism, accuracy, empathy and clarity.
You will play a key part in translating procedures, systems and service expectations into accessible training, while collaborating with stakeholders to maintain consistency and alignment with operational needs.
Key Responsibilities

• Deliver structured training on survey products, systems, service expectations and tone handling across common scenarios
• Facilitate sessions across various formats and group sizes, including large scale virtual delivery
• Translate procedural and policy documents into learner ready materials and assessments

Collaborate with operations, project, and quality stakeholders to ensure training content reflects current workflows, case trends and field feedback * Maintain version-controlled training materials that meet internal templates and documentation standards

• Track trainee understanding through assessments, feedback and follow ups
• Contribute to regular refresher content such as summary guides, learning modules or case-based notes
• Maintain training records and ensure compliance with internal protocols and review processes

Requirements:

• Experience in structured training or coaching environments such as call centres, operations teams or regulated industries
• Familiarity with SOPs, system walkthroughs or content adaptation from policy guidelines
• Able to deliver training that reflects clarity, tone accuracy and template use
• Understanding of adult learning approaches and service quality expectations
• Familiar with Microsoft Word, PowerPoint, Excel, Microsoft Teams, Zoom and Google Drive

Skills Required