Job Description

CXP Training Officers provide, coordinate, and consolidate all necessary data to deliver training in a timely and accurate manner following stakeholder requirements and company standards.

• Ensure that access for system and tools needed by the trainee is ready before the system and tools training

phase

• Manages deployment of equipment (desktop/laptop) and makes sure that all applications and tools are

working

• Maintains training records (e.g., trainee lists, schedules, attendance sheets)
• Escalates training issues when appropriate
• Submits reports on training activities and results
• Assist in checking recruitment and training assessments examination
• Monitors and tracks cascade/training completion
• Assist the team in gathering data for surveys and assessments
• Delivers excellent customer service and communication
• Builds and maintains fruitful, beneficial relationships horizontally and vertically across organization
• Performs other related job duties as required . At least 2 years college level preferably Psychology or any IT related course with one to two years of

experience in Training under Human Resources or BPO set-up

• Background in training operations and/or adult learning is preferred
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office and other database applications or ability to learn technology quickly
• Ability to be a productive team member that has skills on multi-tasking, prioritization, and meeting timelines

on deliverables

• Self-starter, sense of urgency, and works well under pressure
• Ability to foster a sense of professionalism and relationship building for self and team
• Strong attention to detail
• Ability to work a flexible schedule . Occasional Travel

Responsible for registering new hires for classes, facilitating new
hire trainings, as well as all applicable development/ company trainings.