Job Description

The TRAINING & DEVELOPMENT SPECIALIST is accountable for identifying learning requirements and collaborating with diverse functions and brand representatives to design and create learning and development solutions tailored for contact centre ambassadors.

Client Details

This firm is a prominent and esteemed employer within the luxury goods and lifestyle industry. Known for its global presence and exceptional reputation, this organization offers a dynamic and enriching work environment. With a strong commitment to fostering growth and development, it provides ample opportunities for employees to thrive and excel in their careers.

The company values innovation and encourages employees to ink creatively and bring fresh perspectives to the table. Collaboration is a cornerstone of its culture, where teamwork and cross-functional partnerships are highly valued. This creates an atmosphere where employees can collaborate seamlessly across various teams and departments, contributing to a sense of shared purpose.

Description

• Construct and execute L&D strategies and training initiatives that align with the organization\'s goals for the client experience team

• Compile, generate, and secure training procedural manuals, guides, and educational materials.

• Foster engaging and cooperative partnerships with involved parties.

• Instil a sense of inquisitiveness and enthusiasm for learning.

• Evaluate and propose development plans for contact centre talent.

• Assess program effectiveness using evaluations, surveys, and input.

• Sustain awareness of the latest trends in training and advancement.

• Serve as a dependable contact point for all learning and development inquiries.

• Offer administrative assistance in planning and delivering L&D events.

Profile

• 3 years of demonstrated training expertise.

• Background in Training/People Development specifically for Retail or luxury brands\' contact centre personnel.

• Proficient in communicating effectively using the Retail industry terminology.

• Proven history of devising and executing successful training initiatives.

• Familiarity with both contemporary and traditional training approaches.

• Exceptional communication abilities.

• Capacity to effectively plan, manage time, and juggle multiple tasks.

• Adeptness in adapting to uncertainty and shifting priorities.

• Self-motivated with a rapid learning aptitude.

• Advanced organizational proficiencies suitable for handling multiple assignments.

• Prior experience in utilizing Vonage and Salesforce systems is essential.

Job Offer

Involvement with Luxury Brands: Being part of the firm provides exposure to a portfolio of luxury brands such as Johnnie Walker, Smirnoff, Baileys, and more. This exposure can deepen the candidate\'s understanding of luxury retail and customer service within a prestigious context.

Professional Development Opportunities: Working as a Training & Development Specialist in a renowned luxury brand offers substantial opportunities for personal and professional growth. The role involves curating and executing training programs, which allows the candidate to enhance their skills in instructional design, training delivery, and program evaluation.

To apply online please click the \'Apply\' button below. For a confidential discussion about this role please contact Claris Lim on +65 6643 9732.

Michael Page