Job Description

Job brief
Company Introduction: Our client is a world-leading educational institution, widely recognized for its expertise in overseas study preparation and language training. Boasting a global presence across multiple continents, this industry pioneer operates an extensive network of owned educational centers. Over the past decades, it has remained committed to providing academic tutoring and foundation courses, catering to the diverse needs of students aspiring to pursue international education, with services spanning a wide range of countries from Europe to Asia and in-depth knowledge of the educational landscapes in these regions.
Role Overview: As an Academic and Student Affairs Coordinator, you will play a crucial role in supporting students learning journeys by overseeing all aspects of student services within the institution. You will also collaborate across different teams to ensure seamless administrative workflows and effective communication between students, educators, and consultantsdirectly contributing to enhanced student satisfaction and retention rates.
Responsibilities

• Provide high-quality student support by addressing learning-related problems and facilitating coordination between product teams and academic departments.
• Oversee the onboarding process for new students, keep precise student records, and promote effective communication with relevant stakeholders.
• Track students academic progress and offer personalized learning guidance to boost course renewal rates and student referrals.
• Arrange and supervise students learning schedulesincluding course planning and adjustmentsand ensure proper tracking of course usage.
• Manage administrative tasks associated with students learning processes, including process support, coordination, and handling of student complaints.
• Take part in departmental training sessions and assessment activities, and provide timely feedback as required.

• Bachelors degree or above.
• Legally eligible to work in Singapore (Singapore Citizen or Permanent Resident).
• At least 3 years of work experience in academic operations or student management in an educational institution.
• Excellent communication skills, with clear and logical expression, and a strong sense of responsibility.
• Proficient in both Chinese and English, and capable of communicating effectively in a bilingual work environment.