Training Development
Design and execute end-to-end Sales & Aftersales training strategy
Lead and assess training needs make sure is align with business goals: sales growth, NPS improvement, and dealer success
Regularly update training materials to reflect new products, services, sales techniques, and market trends
Create sales onboarding program including sales techniques, product knowledge, objection handling, digital selling
Implement aftersales program including service advisor skills, technical awareness, service process training, upselling techniques
Lead national training team; coordinate across sales, service & marketing
Partner with dealer leadership for full program engagement
In-House Trainer Development & Governance
Establish & manage in-house trainers at dealerships
Set clear KPIs, coach regularly, and ensure consistent local rollout
Data-Driven Execution
Provide detailed feedback and reports to sales management on the effectiveness of training sessions and overall impact on sales performance
Analyze sales team performance and identify areas where further development or training is required
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