Job Description

ho we are looking for

We are looking for Transfer Agency (Investor Relations) Assistant Manager (Senior Associate) for our Transfer agency operations team in Singapore.

What you will be responsible for

Perform TA oversight on the subscription, redemption, switch, transfer and distribution processed by the back office team

Serves as a lead for the day-to-day operations of the team, providing work direction and technical assistance to resolve complex matters

Ensure all outstanding queries are resolved in a timely manner, emphasizing the importance of quality customer service, including regular contact with clients

Work as an effective team member with other internal providers to meet our ultimate client service deliverables and oversee the preparation and presentation of Key Performance Indicators as required

Act as a point of escalation for clients with issues or concerns and manage these issues to resolution, with consideration for the internal escalation policy

Review Know Your Client (KYC) , anti-money laundering (AML) and due diligence documentation of investors for completeness during account onboarding

Review and maintain investor information for FATCA and CRS indicia

Proactively identify and act on opportunities to improve current processes to meet the changing requirements of customers, to improve efficiency, or to reduce risk

What we value

Degree in Accounting or Finance or Business related area

Experience in a senior capacity within Fund Administration

Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.

Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint

Strong written & verbal communication skills

Possess excellent planning and co-ordination skills.

Ability to work accurately to tight deadlines

Proactive and able to work independently and as part of a team

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we\xe2\x80\x99re making our mark on the financial services industry. For more than two centuries, we\xe2\x80\x99ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You\xe2\x80\x99ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees\xe2\x80\x99 diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

State Street