Job Description

Who we are looking for

The successful candidate will have a role in managing and coordinating Investor Services, who is a strong contributor to the strategy of the department, ensuring the overall goals of the team are met. The candidate will provide oversight and support to managers in the area of client relationships, regulatory and risk control and change management. Encouraged to have technical knowledge and operational leadership to manage the department managers and ensure the team adhere to policies and procedures, well-organized, efficient and provide outstanding services to our clients.

Essential responsibilities

Management, build and develop strong client relationships, representing the Investor Services group.

Responsible for ensuring client services are met. Liaise with clients on development initiatives. Encourage open client discussions.

Resolve customers complaints that are referred by managers. Propose regular meetings with clients to obtain feedback of our services where improvements can be made to service clients better. Ensure we provide efficient, excellent client services and exceed their expectations.

Accountable for controls - ensuring that there is a focus on the control environment in the team. Proactive, responsible and drive the development and implementation of appropriate procedures to meet internal controls and ensure regulatory requirements are adhered to.

Attend important meetings within IFS and SSIIL. Ensure messages are cascaded down to the teams. Prioritizing projects and encourage regular liaisons with senior management team, provide departmental feedback on processes, client information, operational and risks control. Ensuring clear and open communication within the wider Investor Services department.

Lead project groups to understand industry regulatory impact & develop solutions and new products for our clients. Ensure a greater awareness of the risk environment within the department.

Coordinate frequent meetings with managers and promote regular one-on-one meetings within the team. Motivate and initiate team developmental opportunities, trainings and encourage participation in mentor programs that can lead to the success of the team overall. Engage in team bonding to obtain a smooth workflow, co-operation and trust among the team, building an environment of continued learning and developmental opportunities.

Using corporate Performance Evaluation tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports.

Change in regulatory environments \xe2\x80\x93 large impact within department and division.

Essential requirements

Degree in finance and/or business related area (minimum 2.2 years) or relevant working experience.

6-8 years experience in Fund Administration, preferable in Hedge Investor Services with at least 4 years in people and client relationships management.

Proficient in Microsoft Office applications especially in Excel.

Experience in working on deadlines, ability to prioritize and multi task, well-organized, efficient, sensible, mature and work calmly under pressure.

About State Street

What we do.State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we\xe2\x80\x99re making our mark on the financial services industry. For more than two centuries, we\xe2\x80\x99ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow.We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You\xe2\x80\x99ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees\xe2\x80\x99 diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

State Street